Terms of Use

These Terms govern the use of the CCX Messages platform, provided by CCX Digital Solutions LTDA, CNPJ 24.329.191/0001-06. By creating an account, accepting the commercial proposal, or using any part of the service, your company agrees to this text.

The platform is a software-as-a-service offering for sending, receiving, and managing messages across digital channels, including customer service, automations, and an artificial intelligence agent. We do not sell a perpetual license nor deliver source code.

Your company is responsible for everything that happens on the account, including the actions of users it has invited and integrations built with your API keys.

The service has two cost components: the platform monthly fee, defined by the measured tier, and the consumption of messages and interactions, debited from the prepaid wallet.

The tier is measured automatically by the cycle's volume. If volume drops, the tier drops the next cycle, with no need for renegotiation. There is no minimum commitment or setup fee.

The wallet is prepaid: credit is acquired before use and debited at the moment of sending. There are separate wallets for production and testing, and the test wallet never debits any real amount.

The platform exists for legitimate communication between companies and their customers. The practices below are prohibited and, when identified, authorize the immediate suspension of sending.

Your customers' data belongs to you. We act as processor and handle it on your behalf, with a purpose limited to executing the service, under the data processing agreement that is part of this contract.

Your company is the controller and warrants the legal basis for contacting the data subject. We provide the tools for opt-out, export, deletion, and audit; the decision on processing is yours.

We commit to 99.9% monthly availability of the send API. If the target is missed, the corresponding credit is applied to the wallet, with no request required.

We deliver the message to the channel provider and pass back every status received. We do not — and cannot — guarantee final delivery to the recipient: that step depends on third parties and on the device itself.

Refunds do not apply to failures due to a device being off or out of coverage, an invalid or ported number, blocking by the recipient, spam classification by the carrier, expiration of the conversation window, or refusal by the channel provider.

The platform, the code, the brand, and the documentation are ours. The content you send, your contacts, and your templates are yours. Nothing in this contract transfers ownership between the parties.

Our total liability, for any cause, is capped at the amount paid by your company in the 12 months preceding the event — or the amount actually paid, if the contract is less than 12 months old.

We are not liable for lost profits, loss of business opportunity, indirect damages, or the consequences of third-party acts, including the channel provider, the carrier, and the financial institution.

The contract runs for an indefinite term. Either party may terminate without penalty on 30 days' prior notice — there is no lock-in clause and no minimum volume commitment.

Any amendment to these Terms that reduces rights or expands obligations is communicated at least 30 days in advance, allowing termination without penalty before it takes effect.

This contract is governed by the laws of Brazil. The venue of CCX's headquarters is elected to settle disputes, except where a legal provision to the contrary applies to consumers.