An AI agent that answers with what your store knows.
It answers on WhatsApp and Instagram Direct using your catalog and knowledge base, looks up orders in your store and hands the conversation to a person, history included, when the topic calls for it.
Sign up through the site and get a US$5 test credit.
Business PartnerBilled per interaction, no seat fees
It answers with what you gave it.
Not a menu bot, not a generic internet chatbot. The agent works with your catalog, your knowledge base and the tools you connect, and nothing else.
Catalog and knowledge base
Upload documents, paste text or point to pages; add products or mirror your store. It searches there before answering.
An HTTP tool for your own system
Register an endpoint of yours, with method, parameters and headers, and it calls it when a question needs it. Secret headers are stored encrypted.
At 11 pm, it answers. At 8 am, your team takes over.
At Etiquetas e Adesivos, a Brazilian label maker, the AI answers through the night. In the morning, someone on the team picks up the conversation with everything that was said on screen.
Production data from Etiquetas e Adesivos: 2,321 overnight conversations, Aug 7 to Oct 5, 2026. Medians. The p90 compares May–Aug 2026, on the previous tool, with the 30 days to Oct 5, 2026, on CCX.
When it doesn’t know, it calls a person.
You set the confidence threshold and list the topics that should go to a person. If the customer asks for an agent, it hands the conversation over right away.
Fictional questions and confidence scores. The dashed line is your threshold.
Looking things up, it does. Changing things takes your OK.
Reads run on their own. Tasks, contact updates, templates and flows go to the Approvals queue: someone on the team checks and approves, and the action runs exactly once.
In the playground, write actions are only simulated: nothing is saved or sent.
Pay when it works.
No per-seat fees. Each reply is an interaction, billed at the highest tier the AI used, on top of the channel’s message price.
Prices in US dollars. WhatsApp messages are billed separately, at the published price for each country.
See full pricingAn estimate at current prices, for AI interactions only. Add the monthly plan, from US$39, and the channel’s messages. Seats are free.
Where your data lives
Visit the Trust CenterWhat people ask before turning the AI on
Still unsure? Talk to the team that runs the platform.
Can the AI make things up?
It can get things wrong, like any language model. That’s why it answers from your catalog and knowledge base, hands off to a person when confidence drops below the threshold you set, and guards in the code block blank prices and claims about orders it didn’t look up. Every reply is logged with the tools it used.
Where does the AI run? Does my data leave Brazil?
CCX Messages AI is processed in the United States by contracted sub-processors, listed in the Trust Center: the conversation text goes there for the AI to answer. The international transfer is covered in the Privacy Policy. Conversations, knowledge base, catalog and backups stay in São Paulo, Brazil, encrypted in transit and at rest.
Do you train models on my conversations?
No. CCX doesn’t train models on your conversations. What the AI sub-processors may do with the content, including how long they keep it, is set out in the Privacy Policy.
How much does it cost?
Per interaction: US$0.02 for a simple reply, US$0.05 with the knowledge base, US$0.09 with a tool and US$0.15 with an advanced model, on top of the channel’s message price. Seats are free.
Does it change things in my system on its own?
It only reads. Creating a task, updating a contact and sending a template or flow go to the Approvals queue and only run after someone on the team approves. An HTTP tool that writes data doesn’t run in conversations: the AI offers to bring in a person instead.
Can I have more than one agent?
Yes. Each agent has its own knowledge base, tools and tone, and you choose which one answers each WhatsApp number. There’s no handoff from one AI to another, so we recommend one well-configured agent per number.
Put the AI on the night shift.
Sign up through the site and get a US$5 test credit.