Every conversation with an owner, every deadline on screen.
WhatsApp and Instagram land in one queue. The AI answers what your knowledge base covers, new conversations get an owner right away, and the SLA clock shows who's about to miss a deadline, with the customer's whole history alongside.
Sign up through the site and get a US$5 test credit.
What changes for the support team.
Four pieces that already run in the product. Each one has its own page if you want the details.
The first line answers itself
The AI agent answers from your knowledge base and catalog, and hands over when confidence drops below your threshold, the topic is on your list or the customer asks for a person.
Meet the AI agentDeadlines you can see
The clock starts when the customer writes after your last reply, and the deadline follows the conversation's priority. An SLA-at-risk view shows what can't wait, and a missed deadline can move up to another team.
Explore the inboxContext without asking twice
The customer's record opens next to the conversation, with seven tabs of everything the business has been through with that person, on any channel.
Explore Contact 360A dashboard for the operation
Response time, SLA at risk, agents online and the unowned queue, by period and by agent, with an export to spreadsheet.
Explore the dashboardFrom the question to the survey.
The path a conversation takes, with the AI and the team each doing their part.
- WhatsApp · Instagram
The customer writes
On WhatsApp or in Instagram Direct, into one queue, each with its channel's icon.
- AI
The AI answers or hands off
From your knowledge base. Below your threshold, or on a topic you listed, a person takes over.
- Routing
An agent owns it
Rules by tag, area code or priority pick the team, and round-robin picks the person.
- SLA
The clock runs
Replying resets it, and back-to-back messages from the customer count once.
- Resolved
A one-tap survey
Resolved conversations get a one-tap satisfaction survey.
Label and sticker makerThe slowest replies, measured before and after.
At Etiquetas e Adesivos, a Brazilian label maker, the 90th-percentile response time per turn was measured on the previous tool and again on CCX, with the AI answering first overnight and the team in one inbox.
Read the customer storyBringing email and WhatsApp into the same record changed support: we stopped answering the same person in two different places, as if they were two cases.
Operations team, OZ.EarthPay per message, not per agent.
Bring your whole team into the inbox. You pay the monthly plan, the messages and the AI interactions; headcount isn't part of the bill.
International price list in US dollars. WhatsApp prices are for messages to the United Kingdom; each destination country has its own price.
What support teams ask before they move
Still unsure? Talk to the team that runs the platform.
How much does each seat cost?
Nothing. You pay the monthly plan, the messages and the AI interactions. Adding people to the team doesn't change the price.
Can I split the work by team?
Yes. Each team has its own people, numbers and business hours, and routing rules send each conversation to the right team.
What happens when the 24-hour window closes?
On WhatsApp, the free-text field locks and the inbox opens the approved-template picker, which is what Meta accepts outside the window. When the customer replies, the conversation goes back to normal.
Does the AI answer everything?
No. It answers what your knowledge base and catalog cover, and hands the rest to a person with the history. Once someone on the team replies, it doesn't talk over them for 24 hours.
Who can see what?
There are nine access roles, from owner to read-only, each with its own permissions. The organization can turn on two-step verification for every member.
How much does it cost?
The monthly plan, from US$39, plus each message and each AI interaction at its published price. Instagram DMs cost nothing.
Put the whole team in one queue.
Sign up through the site and get a US$5 test credit.