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A chat on your website that already knows the answer.

Two tags on your site and visitors talk to your AI agent, which answers from your knowledge base and catalog. When a person is needed, someone on your team takes over from the dashboard.

Installs with two tagsOnly on domains you authorize
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Sign up through the site and get a US$5 test credit.

Works in Chrome, Firefox, Safari and Opera
Sample conversation. The store and its products are fictional.

Two tags before the end of the page.

The dashboard generates the code with your account’s public key. The script loads without blocking the page and mounts the chat isolated from your CSS.

  • It only opens on domains you authorize.
  • Switched off in the dashboard, the chat doesn’t open.
  • If the key is wrong or the API is down, the chat just doesn’t show up, and your site stays the same.
Ready-made instructionsHTMLVTEXReact
Chat install code
<script>  window.ccxAssist = {    key: "pk_live_…"  };</script><script  src="https://api.messages.ccxcompany.co/v1/assist/v2.js"  async></script>
Sample of the code the dashboard generates. The key is your account’s.
Authorized domainsThe chat only opens on the domains you switch on.Sample
yourstore.comChat on
www.yourstore.comChat on
staging.yourstore.comOff: the chat doesn’t open here

It answers with what your store knows.

The chat uses one of your account’s AI agents: same knowledge base, same catalog, same tone. On your site visitors are anonymous, so the AI sticks to what’s public.

Sample questions
Do you ship to Austin?
We do! For Texas, delivery takes 3 to 5 business days after dispatch.AI · knowledge baseShipping policy
How much is the oak dining table?
The oak dining table is US$640. Anything else you’d like to know about it?AI · catalogOak dining table
Where is my order 4471?
I can’t look up orders here on the site. Message us on WhatsApp and we’ll check it with your number.AI · orders stay outNo lookup
Where the answer comes from
Knowledge baseQuestions and policies
CatalogProducts and prices
OrdersNot on the site
Answered from your knowledge base: the shipping policy you added to the agent.
Answered from your catalog: name and price come from the product.
Visitors on your site are anonymous. Showing an order to whoever types a number would hand over someone else’s data, so the AI points to WhatsApp.
An HTTP tool only works on the site if you allow it, one by one.

Looks like your store.

Everything is set in the dashboard and applies without touching the code again. Try it:

Brand color
Button
Corner
Name, logo, color, button, corner, welcome text and up to four quick questions.
Name, logo and colorThe chat header carries your brand, and the button sits in the corner you choose.
Your kind of buttonText, icon or your own image, in three sizes.
Welcome and quick questionsA greeting and up to four questions so visitors can start with one tap.
Details before the chatAsk for name, email or phone before starting, as required or optional.
Opens at the right timeThe chat can open by itself after a few seconds on the same page. You choose how long.
Returning visitors pick upA visitor who comes back resumes the conversation where it stopped.
Several stores on one siteIn a marketplace, your server signs a ticket for each store, and one store’s conversations never show up in another’s.

When a person is needed, your team takes over.

Site chat conversations show up live in the dashboard. Your agent takes over, replies, hands it back to the AI or transfers it to a team or a specific person.

  • The AI hands off when the visitor asks for a person, when the topic is on your list, when the AI itself asks for help, or from the third message on when a reply isn’t confident.
  • Ask the AI for a suggested reply and review it before sending.
  • When a conversation is closed as resolved, the chat asks for a 1-to-5 rating.
  • Spam? Block the visitor for 30 days.
  • The dashboard shows the most asked questions, handoff reasons and daily volume.
Sample conversation.
Why the AI handed offFictional data
The visitor asked for a person38%
Topic on your list27%
The AI asked for help21%
Third message without a confident reply14%

No channel fee. The AI bills by usage.

Site chat doesn’t go through Meta or a carrier. You pay for the AI’s replies, and nothing when your team replies.

See full pricing
Site chat messagesNo channel fee
AI repliesBy model usage
SeatsNo charge
Plansfrom US$39/mo
On the site chat, each AI reply is billed by model usage and debited from your wallet. Suggested replies for your team are billed the same way. Prices in US dollars.

Before you add it to your site

Still unsure? Talk to the team that runs the platform.

Can the AI make up answers?

It can get things wrong, like any model. It answers from your knowledge base and catalog and hands off to your team when it isn’t sure or the topic is on your list. Every conversation is saved in the dashboard for you to review.

Does it look up orders in the site chat?

No. On your site visitors are anonymous, and showing an order to whoever types a number would mean handing over someone else’s data. For orders, the right channel is WhatsApp, where customers arrive with their own number.

Will the chat slow down my site?

The script loads with async, without blocking the page, and the chat lives isolated from your CSS. If the key is wrong or the domain isn’t authorized, it simply doesn’t appear.

Where does the AI run, and where are conversations stored?

Conversations are stored in São Paulo, Brazil. CCX Messages AI is processed in the United States by contracted sub-processors, listed in the Trust Center: the conversation text goes there for the AI to answer. The international transfer is covered in the Privacy Policy.

How much does it cost?

Site chat messages have no channel fee. Each AI reply is billed by model usage, debited from your wallet. Seats are free.

Does it work on my platform?

It works on any site where you can add a script. The dashboard has ready-made instructions for HTML, VTEX and React.

Put the AI behind your website’s counter.

Start freeTalk to sales

Sign up through the site and get a US$5 test credit.