A salesperson who knows every product in the store.
The AI searches your catalog, answers with the price and details on file and sends the product photo on WhatsApp. When a customer wants something off-catalog, it calls in your team.
Sign up through the site and get a US$5 test credit.
Business PartnerOnly sells what’s in your catalog
From “got it?” to the product link.
It understands questions the way customers type them and answers with what’s in your catalog, and only that.
- Customers ask their own wayName, category, description or price range. The AI searches your active products, including the keywords you add.
- Answers from the product recordPrice, the crossed-out “was” price and the description come from the product record; from VTEX or OpenCart, also attributes like size or color.
- Shows the productOn WhatsApp, it sends the photo with name and price and a button to the product page, when there’s a link.
- Calls in the team at the right timeNegotiations, custom orders or questions the catalog can’t answer go to a person, with the whole conversation.
- And after the purchaseWith a VTEX or OpenCart store connected, it looks up the order by number and shares status and tracking.
It only sells what’s in your catalog.
The catalog comes in three ways. Products you pause in the CCX catalog drop out of the AI’s answers.
A blank price never goes out.
Language models complete patterns: without the number, a quote becomes “$XX.XX”. That’s why the guards live in the code, not just in the instructions.
Pay per reply, not per salesperson.
A reply that searches the catalog counts as a tool interaction. WhatsApp messages are billed separately, and seats are free.
Prices in US dollars. Each product photo sent is one WhatsApp message, at the published price for the destination country.
See full pricingAn estimate at current prices, for AI interactions only. Add the monthly plan, from US$39, and the WhatsApp messages. No commission on sales.
Before you let the AI sell
Still unsure? Talk to the team that runs the platform.
Can the AI make up prices?
The price it quotes comes from the product record. If the data is missing, a guard blocks the reply with a blank price and the conversation goes to a person. It can still misread a confusing request, and every reply is logged.
How does the catalog get in?
Through a CSV spreadsheet that updates by SKU, entry in the dashboard, or a mirror of your VTEX or OpenCart store refreshed every 6 hours. With the store connected, the AI also asks it live. Excel files need to be saved as CSV.
Does it close the order by itself?
No. It shows the product, answers questions and sends the link to its page; the purchase happens in your store. If the customer wants to negotiate or buy another way, it hands off to your team.
Does it work on Instagram?
In Direct it answers in text, from the same catalog. The product photo with a button only goes out on WhatsApp.
Where does the AI run?
The catalog and conversations are stored in São Paulo, Brazil. CCX Messages AI is processed in the United States by contracted sub-processors, listed in the Trust Center: the conversation text goes there for the AI to answer. The international transfer is covered in the Privacy Policy.
How much does it cost?
US$0.09 per reply that searches the catalog, plus the WhatsApp message. No per-seat fees and no commission on sales.
Put your catalog to work in the chat.
Sign up through the site and get a US$5 test credit.