respond.io prices the plan by contacts and seats. CCX prices it by volume, with no seat fees

respond.io passes the Meta rate through with no markup and charges a plan that grows with your monthly active contacts and your users. CCX publishes one all-in price per message and a plan set by message volume, with the whole team included. Per message, respond.io is lower; per month, it depends on how many people and contacts you have.

respond.io is a conversation management platform for customer-facing teams, with AI agents, automation and integrations across messaging channels. Its WhatsApp fees are Meta's, at cost, paid from a prepaid balance. What sets the plan price is two levers: monthly active contacts and user seats. If your team is large or your contact base active, that is where the two models part.

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The price per message, side by side

respond.io passes WhatsApp fees through from Meta at cost, with no markup, and keeps them out of every subscription. For a utility template to a US number, that is Meta's $0.0034; CCX's all-in price for the same message is US$0.0084, on every plan. On top of the messages, respond.io's Growth plan starts at $199 a month for 1,000 monthly active contacts, or $159 a month billed yearly.

The Growth plan grows with active contacts, to $299, $399 and $559 a month at 2,500, 5,000 and 10,000, and includes 10 users, with each extra user at $25 a month. Contacts who message you count as active even though incoming messages are free. Our plans go by message volume, US$39 to US$399, with no per-seat fees. respond.io's help center also notes a 5.5% Stripe fee on balance top-ups that normally applies and is waived from October 1, 2026 until further notice.

CCX Messages, all includedWhatsApp to a US number, the same on every plan.

Monthly planUS$39 to US$399

Marketing templateNot available: Meta doesn't deliver marketing to US numbers

Utility templateUS$0.0084

SetupUS$0

Prices from the CCX published table.

See full pricing

The differences that never show up in a unit price

DimensionCCX Messagesrespond.io

Pricing modelPlatform monthly fee plus a price per message, both publishedPlan priced by monthly active contacts and users, plus Meta's WhatsApp fees at cost

Billing unitMessage sentPlan by active contacts and seats; WhatsApp fees per message

CurrencyPublished table in US dollarsUS dollars

Agent platformIncluded in the monthly fee: inbox, routing, reporting and automationGrowth from $199 a month, or $159 billed yearly, for 1,000 active contacts and 10 users

Setup feeNoneNo setup fee; a 28-day onboarding program is an add-on

Message receivedNot billed on WhatsAppFree per message, but a contact who writes counts as active

SupportFrom the team that runs the platform, business days, 9 am to 6 pm Brasília time24/7 support and scheduled success calls on every plan

Where the data livesSão Paulo, Brazil; only Meta delivery and AI inference run outside BrazilHosted on Amazon Web Services; no region published

Pricing tables checked on October 16, 2026. See the source · Also cited: respond.io/help/organization-settings/whatsapp-fees, respond.io/faqs/does-respond-io-pricing-stay-predictable-at-scale-for-b2c-teams, respond.io/blog/respondio-pricing, respond.io/blog/whatsapp-business-api-pricing, respond.io/security, developers.facebook.com/documentation/business-messaging/whatsapp/pricing

When respond.io is the right call

You want Meta's WhatsApp rates with no markup, paid from a prepaid balance.
Your team is small and your active contacts few, so the plan stays in its first tier.
You want 24/7 support and scheduled success calls on every plan.

When CCX is the right call

Your team is large: we have no per-seat fees, while respond.io's plans include a set number of users and charge for each extra one.
Your contact base is active: our plan follows messages sent, not contacts who write to you.
You want one monthly fee, US$39 to US$399, that covers the inbox, routing, campaigns, journeys and reporting.
You want an AI agent billed per interaction from US$0.02, with no credits to manage.

See every platform side by side

About moving off respond.io

Want the math on your own volume? Talk to us and we will compare it with your current invoice.

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Does respond.io add a markup to WhatsApp fees?

No. respond.io says WhatsApp fees pass through from Meta at cost, with no markup, and are not included in any subscription; you pay them from a prepaid balance, topped up from $10. CCX publishes one all-in price per message: US$0.0084 for a utility template to a US number.

What counts as a monthly active contact?

In respond.io's definition, a contact who sends or receives a message in the billing month, broadcasts excluded; a contact who messages your business counts. Growth and Advanced include 1,000 and charge more as the tier grows. CCX doesn't price by contacts: the plan follows message volume.

Does respond.io have a free trial?

Yes: 7 days, with no card, on the Growth plan for 5 users and 1,000 active contacts, without broadcasts; the WhatsApp balance can't be topped up during the trial. CCX gives a test credit at sign-up, with no card.

How does moving the number work?

The number is yours and stays yours: what changes is which platform answers for it at Meta. You connect it through Meta's own signup flow, and we walk through the migration with you.

Run the numbers with your own volume.

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