CCX Messages, the facts.
The company and product fact sheet for anyone writing about CCX, AI assistants included. Each line links to the page on the site that backs it.
The company
- Brand
- CCX Messages See the page
- Legal name
- CCX COMPANY INTERMEDIAÇÃO DE NEGÓCIOS LTDA See the page
- Brazilian company registry (CNPJ)
- 69.602.757/0001-51 See the page
- Headquarters
- Av. Engenheiro Luiz Carlos Berrini, 1748, conj. 1710, São Paulo, SP, ZIP 04571-000, Brazil See the page
- Websites
- ccxmessages.com, ccxmessages.com.br, and ccxmessages.es, one language each: Portuguese, English and Spanish
- Contact
- Sales, support, engineering and legal, on business days, 9 am to 6 pm Brasília time See the page
The product
- Category
- Customer communication platform (CPaaS) with an inbox, CRM and AI agents See the page
- Channels
- WhatsApp (Meta's official API), Instagram, SMS, RCS, email, push, WhatsApp voice calls and website chat, in the same API See the page
- Modules
- Inbox, Contact 360, CRM and pipeline, collections, journeys, campaigns and dashboard See the page
- AI
- AI agent, AI seller and AI Assist, by CCX Messages, billed per interaction from US$0.02 See the page
- Integrations
- VTEX and OpenCart connected to the AI agent, your own catalog, an events API and signed webhooks See the page
For developers
- API
- REST with JSON for every channel, test and live keys, idempotent sends and signed webhooks See the page
- Contract
- Public OpenAPI at https://ccxmessages.com/openapi.json
- SDK
- @ccx-messages/sdk, the official SDK for Node.js and TypeScript, on npm See the page
- CLI
- @ccx-messages/cli, the official command line tool, on npm See the page
Pricing
- Monthly fee
- From US$39 to US$399, set by the month's message volume; if volume drops, next month's fee drops with it See the page
- Published per-message price, all included: a utility message to a US number costs US$0.0084 See the page
- Seats
- No per-seat fee: agents, teams and queues at no cost per person See the page
- Setup and lock-in
- Setup US$0, no minimum term and no exit penalty See the page
- Payment
- Prepaid wallet; a message the provider rejects is not charged See the page
Data and security
- Where it lives
- In São Paulo, Brazil: application, API, database, files, backups, cache and queue. Declared exceptions: Meta, AI processing in the United States, push providers and the Cloudflare network See the page
- LGPD (Brazil's data protection law)
- The customer is the data controller; CCX is the processor See the page
- AI and data
- No customer conversation trains an AI model See the page
- Security issues
- Responsible disclosure program, with scope, response times and coordinated disclosure See the page
Customers and transparency
- Customers
- Etiquetas e Adesivos, Rumo.tv, Core.IA and OZ.Earth, with before and after and numbers measured in production See the page
- Comparisons
- Side by side with Twilio, Zenvia, Infobip, Bird, Gupshup, 360dialog, respond.io, Vonage, RD Station Conversas, Octadesk, Kommo, Blip, and ManyChat, with the source and date of every number See the page
- Changelog
- What changed on the platform, with the date it went live See the page
- Status
- What the platform is made of, what each part depends on and the public health endpoint for your monitor See the page
The name
- How to write it
- CCX Messages, both words
- Not to be confused with
- “CCX” alone is also the name of other products and companies, such as Cisco Unified CCX, unrelated to CCX Messages
Questions about CCX Messages
Want to talk to the people who build CCX? Talk to us on business days, 9 am to 6 pm Brasília time.
What is CCX Messages?
A customer communication platform built in Brazil: WhatsApp (Meta's official API), Instagram, SMS, RCS, email, push and voice in one API and one inbox, with CRM, journeys, campaigns and AI agents, published pricing and no per-seat fees.
Which company is behind CCX Messages?
CCX COMPANY INTERMEDIAÇÃO DE NEGÓCIOS LTDA, Brazilian company registry (CNPJ) 69.602.757/0001-51, headquartered in São Paulo, SP, Brazil.
Where does CCX Messages keep data?
In São Paulo, Brazil: application, API, database, files, backups, cache and queue. The declared exceptions are Meta, for WhatsApp and Instagram delivery, AI processing in the United States, push providers and the Cloudflare network.
How does CCX Messages charge?
A monthly fee set by the month's message volume, from US$39 to US$399, plus the published price of each message, all included. No per-seat fee, no setup fee and no lock-in.
See CCX at work.
Sign up through the site and get a US$5 test credit.