Octadesk charges by contacts with a conversation each day. CCX charges by message volume, with no mandatory consulting

Octadesk has unlimited users and prices the plan by DAU, a contact with an active conversation in a 24-hour window, with WhatsApp templates billed separately and mandatory onboarding consulting. CCX publishes one all-in price per message and a plan set by message volume, with no setup fee.

Octadesk is a customer service and sales platform sold in Brazil, with WhatsApp, Instagram, email, Facebook and website chat. Its plans have unlimited users and a monthly bundle of conversations, counted by DAU: each contact with an active conversation in a 24-hour window. WhatsApp templates are billed at Meta's rate, one by one, and every plan requires Octadesk Consulting at onboarding, priced on request.

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The price, side by side

At Octadesk, the One plan costs R$2,499 a month with 3,000 DAUs and Flow R$4,399 with 5,500; Nexus, with 9,000, is priced on request. The page doesn't say whether the price is monthly or annual. WhatsApp templates sit outside the plan, at Meta's rate. CCX publishes every band's monthly fee, US$39 to US$399, and an all-in price per message: US$0.0084 for a utility message to a US number.

Extra bundles of 500 DAUs have no published price, and the helpdesk is billed separately, from R$130 to R$100 per user a month. Onboarding consulting is mandatory and priced on request. CCX has no setup fee.

CCX Messages, all includedWhatsApp to a US number, the same on every plan.

Monthly planUS$39 to US$399

Marketing templateNot available: Meta doesn't deliver marketing to US numbers

Utility templateUS$0.0084

SetupUS$0

Prices from the CCX published table.

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The differences that never show up in the plan price

DimensionCCX MessagesOctadesk

Pricing modelPlatform monthly fee plus a price per message, both publishedPlan by monthly bundle of DAUs, with unlimited users; WhatsApp templates billed separately at Meta's rate

Billing unitMessage sentDAU: a contact with an active conversation in a 24-hour window

CurrencyPublished table in US dollarsBrazilian real

Agent platformIncluded in the monthly fee: inbox, routing, reporting and automationOne at R$2,499 a month with 3,000 DAUs; Flow at R$4,399 with 5,500; Nexus on request; helpdesk billed per user

Setup feeNoneMandatory onboarding consulting on every plan, one-off fee on request

Message receivedNot billed on WhatsAppNo price of its own; a contact with an active conversation that day counts as a DAU

SupportFrom the team that runs the platform, business days, 9 am to 6 pm Brasília timeNot detailed on the pricing page

Where the data livesSão Paulo, Brazil; only Meta delivery and AI inference run outside BrazilServers in Brazil, according to the platform page

Pricing tables checked on October 17, 2026. See the source · Also cited: octadesk.com/produtos/plataforma-de-atendimento

When Octadesk is the right call

You want a helpdesk next to WhatsApp customer service, licensed per user.
You prefer onboarding led by a consulting team.
Your daily conversation volume is predictable and fits a fixed bundle.

When CCX is the right call

You want to start without mandatory consulting: you sign up on the website, with no setup fee.
You want each message's price published by the platform itself, all included, in a monthly fee of US$39 to US$399.
Your volume changes month to month: the band follows it, with no extra bundle to negotiate.
You want SMS, RCS and push in the same account, alongside WhatsApp, Instagram and email.

See every platform side by side

About moving off Octadesk

Want the math on your own volume? Talk to us and we will compare it with your current invoice.

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How much does Octadesk cost?

On its official page: One at R$2,499 a month with 3,000 DAUs, Flow at R$4,399 with 5,500 and Nexus on request, with 9,000. The page doesn't say whether the price is monthly or annual. WhatsApp templates are billed separately, at Meta's rate, and onboarding consulting is mandatory, priced on request.

What is a DAU at Octadesk?

A contact with an active conversation in a 24-hour window, as Octadesk defines it on its pricing page. Each plan includes a monthly bundle of DAUs, and extra bundles of 500 have no published price. CCX doesn't price by contacts: the monthly fee follows message volume.

Does Octadesk charge per user?

Not for messaging: the plans have unlimited users. The helpdesk is separate, from R$130 to R$100 per user a month. CCX charges per user for nothing: agents, teams and queues have no per-person cost.

How does moving the number work?

The number is yours and stays yours: what changes is which platform answers for it at Meta. You connect it through Meta's own signup flow, and we walk through the migration with you.

Run the numbers with your own volume.

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