TelegramStart free

Your bot on Telegram. Your team in the inbox.

Connect the bot you created in @BotFather, or your own Telegram account. Chats land in the same inbox as WhatsApp and Instagram, with photos and voice notes, and the AI can answer.

Official Telegram Bot APIPhotos, videos and voice notesNo per-message fee

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9:41

ChatsNorthwind Homebottyping…

Today

/start9:41

Hi Marina! Welcome to Northwind Home. The spring collection is out.9:41See collectionTalk to us

Spring vaseDo you have this one in green?9:41

AI agent · checked the catalogWe do! The green one is in stock in M and L. Want me to hold one for you?9:41

Entry linkt.me/northwind_bot?start=spring

Opened the linkInstagram bio · tag springNew contact
Welcome messageWith two buttonsSent
Photo receivedSaved in the conversationIn the inbox
AI agentChecked the catalogReplied

Sample conversation

Two ways to connect.

A bot for your business, or the Telegram account you already use. Both land in the same inbox, with the same team queue.

BotMost teams

Your business bot

Create it in @BotFather, paste the token on the Telegram screen and the bot is live.

Who sends: Your bot, with its name and photo
When you can reply: Anytime, to people who started the bot
Entry links and command menu: Yes
AI agent: On or off for each bot
What you need: A regular Telegram account

Steps

Send /newbot to @BotFather
Paste the token on the Telegram screen
Send /start to your bot to test

Personal account

Your own Telegram

Add the CCX Messages bot in Telegram Business and the chats from your account come to the inbox.

Who sends: You, from your own account
When you can reply: Up to 24 hours after the customer's last message
Entry links and command menu: Bot only
AI agent: Off when it connects, since it would answer as you
What you need: Telegram Premium, which includes Telegram Business

Steps

Open the link from the Telegram screen
Tap Start in the CCX Messages bot
Add it in Settings › Telegram Business › Chatbots

Every link knows where the chat came from.

Create a t.me link for each campaign. Whoever opens it gets your welcome message, the contact is tagged and the link counts the conversation.

A welcome message for each link, with up to two buttons.
One button opens a page, the other replies with a tap.
The tag goes on the contact, ready for the inbox and your reports.

Entry linksConversations started this monthFictional data

Instagram biot.me/northwind_bot?start=springspring412
Black Friday adt.me/northwind_bot?start=bf-adblack-friday286
QR code on the boxt.me/northwind_bot?start=box-qrrepeat138
No linkFound the bot by search64

conversations this month

The same inbox as WhatsApp and Instagram.

Telegram chats land in the same inbox as your other channels, with conversation assignment, notes and the team queue you choose for each bot.

The CCX Messages inbox. Fictional data.

Everything a Telegram chat can carry.

What the bot receives and sends, and the controls your team gets on the Telegram screen.

Photos, videos and voice notesWhat the customer sends shows in the conversation. From the inbox you send photos, videos, audio and files, and a voice note recorded in the browser arrives as a Telegram voice note.

The customer's photoThe contact's Telegram profile photo shows in the inbox when their privacy settings allow it, and it's refreshed once a month.

Welcome with buttonsEach entry link has its own welcome message. A button with a link opens your page; a reply button lands in the inbox as if the customer had typed it.

Command menuPublish up to 8 commands in the bot's menu, like /orders or /support, without touching code.

AI agentTurn on the AI for a bot and your default agent answers, the same one that works on WhatsApp and Instagram.

Blocked botWhen someone blocks the bot, the inbox tells your team that the reply can't go out, instead of failing quietly.

Token kept safeThe token is encrypted on our side and the screen only shows a masked preview. If you revoke it in @BotFather, swap it on the same screen.

One bot, one companyA bot can only be connected to one company at a time, so nobody else can take over your conversations.

Telegram has no per-message fee.

Telegram is included in your plan: messages to and from your bot or account aren't charged and don't count toward your plan's message volume. When the AI answers, it's billed per interaction.

See full pricing

Messages, sent and receivedIncluded

Entry links and command menuIncluded

AI · simple replyUS$0.02

AI · with knowledge baseUS$0.05

Plansfrom US$39/mo

Prices in USD. AI billed per interaction. No per-seat fees.

Questions we get from new teams

Still unsure? Talk to the team that runs the platform.

Talk to sales

Do I need Telegram Premium?

Only to connect your personal account: Telegram Business, which lets a bot answer chats for you, is part of Premium. To connect a bot, a regular Telegram account is enough.

Is there a 24-hour window?

For a bot, no: it can reply at any time to anyone who started a chat with it. For a personal account, Telegram allows replies up to 24 hours after the customer's last message, and the inbox tells you when that window has closed.

Can the bot message people who never talked to it?

No. Telegram only lets a bot write to people who opened a chat with it. That's what entry links are for: put the link in your bio, an ad or a QR code, and the chat starts with one tap.

Does it work in groups?

Not yet. Private chats with your bot or your account land in the inbox, and group messages are left out.

Can I see when the customer read the message?

No. Telegram doesn't send delivery or read receipts to bots, so the inbox shows the message as sent.

How much does it cost?

Telegram is included in your plan. You pay for the AI interaction when it replies, from US$0.02.

Bring Telegram into the same inbox.

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